Terms of Service

Who operates this site

Couders is currently a project team and is not yet registered as a company or a sole proprietorship. Until registration is complete, the site is operated by the individuals who make up the Couders team, and all matters concerning the site are handled through the email address below. Once registered, we will add the full legal name, registered address and tax identifiers here, and the change will be reflected in the document date.

1. General provisions

These terms define the rules on which the operator makes the site available and provides services to users by electronic means. They are made available free of charge before any service begins, in a form that can be downloaded, reproduced and stored.

Using the site means you accept these terms. If you do not accept them, please stop using the site.

2. Definitions

• Site: the website available at couders.com, including all subpages.
• Operator: the entity running the site, identified in the section “Who operates this site”.
• User: anyone using the site, whether browsing content, submitting the contact form or talking to the AI assistant.
• Consumer: a natural person entering into an agreement not directly related to their business or professional activity.
• Services: the free electronic services described in section 3.
• AI assistant: the chat interface available on the site, powered by a language model, which answers user questions.

3. Scope of services

The operator provides the following services free of charge:

• Access to site content: browsing information pages, service descriptions and marketing materials. The service starts when you open a page and ends when you leave it.
• Contact form: lets you send an enquiry to the Couders team. The service starts when you begin filling in the form and ends when you submit it or leave the page.
• AI assistant: lets you ask about our services and receive an automated answer. The service starts when you open the chat window and ends when you close it or end the browser session.

All of the above are free. The site does not sell anything online, does not take payments and does not require an account.

Actual project work (analysis, design, implementation, maintenance) is not covered by these terms. Its scope, schedule, fees and liability are governed by a separate agreement signed individually.

4. Technical requirements

To use the site you need a device with an internet connection, a current version of Chrome, Safari, Firefox or Edge with JavaScript enabled, and, for the contact form, a working email address.

Please note that using the internet carries the usual risks, in particular malware and attempts at unauthorised access to data. We recommend keeping your browser and security software up to date.

5. Contact form

The contact form requires a first name, last name and email address. The message itself is optional. Providing this data is voluntary but necessary for us to reply.

You agree to provide accurate information and not to submit third party data without their consent. Submitting the form does not oblige either side to enter into an agreement.

How we handle this data is described in the Privacy Policy.

6. AI assistant

The AI assistant generates answers automatically, using a language model and materials about our services. Its answers are informational and supportive only.

• Answers may be incomplete, out of date or wrong, and must not be treated as legal, tax, financial or technical advice.
• An answer from the assistant, including any price, timeline or scope it mentions, is not an offer and does not bind the operator.
• Binding arrangements are made only in direct contact with the team, in writing or documentary form.
• Please do not enter sensitive data, passwords, trade secrets or other people's personal data into the chat.

The operator may change, limit or switch off the AI assistant at any time, in particular for development, maintenance or security reasons.

7. Prohibited content and conduct

You must not supply unlawful content, in particular content infringing third party rights, personal rights, copyright or trade secrets, nor content that is offensive, abusive or misleading.

You must not use the site in a way that disrupts it, in particular by attempting unauthorised access, scraping content at a scale that burdens the infrastructure, introducing malicious software, or using the AI assistant to bypass its safeguards or generate unlawful content.

On receiving official notice or credible information that supplied data is unlawful, the operator may block access to that data.

8. Nature of the information on the site

Content on the site, including service descriptions, example implementations, metrics and calculators, is informational and illustrative. It is not an offer, and any results shown are examples rather than a guarantee of the same outcome.

We work to keep the content accurate and current, and we reserve the right to change, extend or remove it at any time.

9. Intellectual property

The site and its elements, including text, graphics, animations, source code, layout and the Couders name, are legally protected and belong to the operator or to parties the operator has agreements with.

Using the site does not grant you any rights to its elements. Copying, reproducing, modifying or distributing the content for commercial purposes requires our prior written consent. Personal use and quoting with attribution are permitted.

10. Liability

We work to keep the site running correctly and continuously, but we do not guarantee uninterrupted availability. Downtime may occur due to maintenance, updates or causes beyond our control, including failures at our hosting provider.

We are not liable for decisions made solely on the basis of site content or an answer from the AI assistant, nor for the content of external sites we link to.

These limitations do not exclude or limit our liability where mandatory law, in particular consumer protection law, does not allow it.

11. Complaints

Complaints about the site or the online services can be sent to the email address given in “Who operates this site”.

A complaint should describe the issue, give a contact email address and state the outcome you expect. We review complaints and reply to the address given within 14 days of receiving them.

Consumers may also use out of court dispute resolution, including the European Commission's ODR platform at ec.europa.eu/consumers/odr.

12. Withdrawal

The services in section 3 are free and you may stop using them at any time by closing the page or the chat window, at no cost and without giving a reason.

If a paid service is ever added, distance contracts with consumers will be subject to consumer protection law, including a 14 day right of withdrawal, and these terms will be updated before that service goes live.

13. Changes to these terms

We may change these terms for important reasons, in particular changes in law, changes to the scope or the way services are provided, security considerations, or a change to the operator's details, including company registration.

The updated terms are published on this page with a new date. Services started before a change remain governed by the previous version.

14. Final provisions

Matters not covered here are governed by Polish law, in particular the Civil Code, the Act on providing services by electronic means and consumer protection law.

Choosing Polish law does not deprive a consumer of the protection of mandatory provisions of the law of their country of habitual residence.

Disputes with users who are not consumers are settled by the court with jurisdiction over the operator's seat. Disputes with consumers are settled under the general rules.